About Us

Our Association was formed in 1998 from the merger of two small community based Associations, Collydean Community Housing Association and Glenfield Housing Association (both formed in 1992).

We own and manage circa 500 houses. Our area of operation is Glenrothes and Levenmouth, mainly general needs houses and flats but also wheelchair adapted and amenity bungalows.

 

Our Purpose

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We care about our communities and the challenges they face. We strive to make a difference.

 

Our Vision

Glen HA’s vision for beyond 2026 is that we will:

1

Continue to be an independent and financially stable organisation.

2

Have improved how we engage and involve our tenants.

3

Have a motivated, engaged, and enthusiastic staff team.

4

Be supporting tenants to access our services in different ways.

5

Have reviewed our services and have plans to make improvements.

6

Be continuing to seek opportunities to build more houses, where underpinned by a robust business case.

7

Be clear about how we will improve energy efficiency and continue with the implementation of this.

 

Our Values

Which underpin all our activities, working practices and strategies;

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Integrity – we strive to promote a culture of honesty

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Responsibility – we all take responsibility for our actions

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Customer focused – we work hard to understand what our customers need and strive to provide our service accordingly

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Enabling – we encourage collaborative teamwork to strive towards excellence and innovation in providing our services

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Accountability – we are open and clear about what we do and how we do it

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Respect – we are all equal and different and aim to understand people as individuals and treat them with dignity

 

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Our Strategic Priorities

1. Net zero/energy efficiency

Operational Activity

  • Completion of Rockfield Gardens energy efficiency project.
  • Continue to examine options and potential funding sources for improving energy efficiency & meeting net zero in our homes.
  • Examine options and potential funding sources for improving energy efficiency in our offices.
  • Implement appropriate training & information sessions for staff & Board around net zero/energy efficiency.
2. Financial stability & business resilience

Operational Activity

  • Strengthen the Board and increase the Association’s membership.
  • Assurance Review.
  • Further develop our IT Strategy and AI policy framework.
  • Ensure we have the funds in place to meet future investment needs.
  • Explore collaboration opportunities to deliver business improvements.
  • Seek opportunities to build (underpinned by a robust business case).
3. Quality of our homes

Operational Activity

  • Deliver our 2026/27 programme of investment in planned maintenance.
  • Implement enhanced spec for component replacements to achieve improved energy efficiency
  • Examine options and potential funding sources for improving energy efficiency in our homes.
  • Continue to achieve best value through procurement.
4. Quality of customer experience

Operational Activity

  • Develop our approach to tenant & community participation.
  • Maximise uptake of funded assistance for tenants.
  • Continue to support local community projects.
  • Improve the customer focus of our services
  • Review of our approach to tenancy support and sustainment
  • Improve our use of technology to increase efficiency and focus of our services.
5. Our people

Operational Activity

  • Implement a review of our 2023 Employee Engagement Survey
  • Ensure all annual appraisals and personal training plans are completed
  • Continue to review the use and design of Leven office.
  • Plan and organise annual Staff & Board away days.
  • Review Structure & options for Staff and Board succession planning.
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