repairs

• Exact details of the problem


• Access arrangements for the contractor


• Your telephone number

Please ensure that repairs are reported
promptly wherever possible, preferably
first thing in the morning.

When the details of your repair have
been noted, we will decide how long
the contractor has to complete the job.

HOW LONG SHOULD MY REPAIR TAKE?

When you report a repair at the office, an inspection may be
required by the Housing Officer before a Works Order is sent to
the Contractor – you will be told if this is the case at the time of
reporting. An inspection will normally be carried out within 7 days
of reporting. Once the contractor has been asked to do the work,
they are told which of the following categories the repair falls into:-