About Us

Our Association was formed in 1998 from the merger of two small community based Associations, Collydean Community Housing Association and Glenfield Housing Association (both formed in 1992).

We own and manage circa 500 houses. Our area of operation is Glenrothes and Levenmouth, mainly general needs houses and flats but also wheelchair adapted and amenity bungalows.

Our Misson & Vision

Our Mission Icon

Our Mission – is to provide affordable, quality housing, working in partnership to strengthen communities and meet their need.

Our Vision Icon

Our Vision – is to be a strong and growing business, meeting housing need by providing more houses, valued services and community benefit.

Our Values

Which underpin all our activities, working practices and strategies;

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Integrity – we strive to promote a culture of honesty

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Responsibility – we all take responsibility for our actions

Customer focused Icon

Customer focused – we work hard to understand what our customers need and strive to provide our service accordingly

Enabling Icon

Enabling – we encourage collaborative teamwork to strive towards excellence and innovation in providing our services

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Accountability – we are open and clear about what we do and how we do it

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Respect – we are all equal and different and aim to understand people as individuals and treat them with dignity

Illustrated image of people standing around a whiteboard - planning

Our Strategic & Operational Objectives

2017 – 2020

1. To maximise the fundability of Glen HA through a robust approach to business planning

 

Operational Objectives

 

  • To consider a rental strategy of RPI +3% per annum for 5 years from 2018/19
  • To implement £76k of revenue savings from 2018/19
  • To implement robust policies and procedures on arrears control
  • To continue to mitigate the effects of Welfare Reform

2. To build a sustainable investment programme to protect the quality of Glen HA asset base.

 

Operational Objectives

 

  • Ensure Glen HA homes are well maintained
  • Develop a Planned Maintenance Programme to maintain quality and seek further value for money savings
  • Ensure Glen HA Homes are efficient to heat and meet the Energy Efficiency standards

3. To continuously improve our frontline services

 

Operational Objectives

 

  • Find out from tenants what they want from us and use this information to signpost service improvements.
  • Support and encourage Staff and Board Members to fulfil their potential
  • Make best use of our resources and use them to benefit our tenants by benchmarking and reviewing value for money.
  • Use Complaints, compliments and suggestions to improve services

4. To develop a growth strategy to boost Glen’s business capacity, meet housing need and deliver community benefit

Operational Objectives

 

  • Seek opportunities for meeting our aspirations to address housing need in the Glenrothes and Levenmouth areas
  • Work with local groups/people to support community development and continue to alleviate inequality
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